Clear terms for roadside assistance.
These Terms and Conditions explain the rules that apply when you visit our website, contact us, schedule assistance, or purchase roadside and mobile automotive services.
Please read before requesting service.
By accessing roadheroassistant.com or requesting services from Road Hero Assistant, you agree to these Terms and Conditions. If you do not agree, please do not use the website or request a service.
A written estimate, invoice, work authorization, partner agreement, warranty, or other disclosure for a particular job may contain additional terms.
What you should know.
These sections describe the basic responsibilities of Road Hero Assistant and anyone requesting our services.
Eligibility and authorization
You must be at least 18 years old and legally able to enter an agreement for paid services. You confirm that you own the vehicle or have the owner’s permission to authorize inspection, roadside service, repair, entry, towing, or related work.
Services and availability
Services may include mobile auto repair, tire assistance, battery service, lockout help, fuel delivery, diagnostics, EV charging assistance, breakdown support, and towing coordination. Availability depends on location, staffing, equipment, weather, traffic, parts, vehicle condition, and safety.
Estimates and final pricing
An initial price before inspection may be an estimate. Final charges may reflect diagnosis, labor, parts, taxes, distance, after-hours dispatch, vehicle access, towing, or additional approved work. We will seek authorization before material additional work whenever reasonably possible.
Payment
Payment is due according to the method and timing shown on the applicable estimate, authorization, invoice, or checkout page. You are responsible for approved charges and accurate billing information.
Appointments and arrival times
Arrival times and appointment windows are estimates, not guarantees. Traffic, demand, weather, technician availability, earlier calls, and other conditions may cause delays. Provide accurate location and contact details and remain reachable.
Cancellations and refunds
Please cancel as early as possible. A disclosed dispatch, diagnostic, travel, cancellation, or restocking charge may apply when costs have already been reasonably incurred. Refund eligibility depends on the service, parts, work completed, and written terms presented with the transaction.
Your responsibilities
- Provide accurate vehicle, location, contact, and problem details.
- Disclose known hazards, damage, modifications, security systems, or access limitations.
- Confirm that you have permission to authorize work on the vehicle.
- Protect personal belongings and remove valuables before service or towing.
- Review the proposed service and charges before approving the work.
- Follow reasonable safety instructions from technicians and partners.
Roadside conditions affect what can be done safely.
Call 911 when danger is immediate
Road Hero Assistant is not a police, fire, or medical emergency agency. For collisions, injuries, fires, crimes, hazardous traffic positions, spills, or immediate danger, call emergency services first.
Not every problem can be repaired roadside
A roadside assessment may not identify every underlying condition. Temporary assistance may not remove the need for further diagnosis or workshop repair.
Some services are independently provided
Towing may be arranged through an independent partner. The provider’s equipment, pricing, availability, terms, and performance may be governed by a separate agreement.
Additional conditions.
Lawful use only
You may not interfere with the website, attempt unauthorized access, submit false requests, introduce malicious code, impersonate another person, misuse forms, or harm customers, partners, or Road Hero Assistant.
Website and branding
The design, logo, branding, text, graphics, and original materials are owned by or licensed to Road Hero Assistant. They may not be reproduced or commercially exploited without written permission.
Provided as available
To the extent permitted by law, we do not guarantee uninterrupted website access, error-free content, service everywhere, exact arrival times, or successful roadside repair in every situation. A specific warranty will be stated separately in writing.
Limits permitted by law
To the extent legally permitted, Road Hero Assistant will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the website or services. This does not limit liability that law does not allow us to exclude.
External providers
Our website may link to maps, payment services, social platforms, partner sites, or other resources. We do not control their content, security, availability, terms, or privacy practices.
Personal information
Our Privacy Policy explains how information is handled. By requesting assistance, you authorize reasonable use of relevant details to communicate with you and coordinate technicians or partners.
Updates to these terms
We may update these terms when our services, website, practices, or legal obligations change. Revised terms take effect when posted with a new last-updated date unless another date is stated.
Texas law
These terms are governed by Texas law. Unless applicable law requires otherwise, disputes may be brought in a court with proper jurisdiction in Harris County, Texas.
Terms and service FAQs.
Quick answers about authorization, pricing, towing, and service limitations.
Is a pre-arrival price always final?
Not always. It may be an estimate because the vehicle has not yet been inspected. Material additional work should be explained and authorized whenever reasonably possible.
Can I request help for another person’s vehicle?
Yes, only when you have the owner’s authority to approve the requested work and charges.
Do you guarantee an arrival time?
No. Arrival windows are estimates because traffic, weather, demand, location, technician availability, and earlier calls can cause delays.
Who performs towing?
Towing may be coordinated through an independent partner. Confirm the provider, destination, equipment, pricing, and partner-specific conditions.
What if the vehicle is in danger?
Move to safety when possible and call 911 if there is immediate danger. Request roadside assistance after following emergency instructions.
Contact Road Hero Assistant.
Ask for clarification before requesting service if any condition, estimate, authorization, or charge is unclear.
Houston, TX 77086Emailservice@roadheroassistant.comTelephone(307) 996-0972
Need roadside assistance?
Review and approve the service details, then contact Road Hero Assistant from a safe location.
Call Road Hero Assistant